Delivery & Payment Method
Delivery
Products can be ordered for delivery worldwide, under the conditions applicable to each delivery area, depending on the shipping method.
CROATIA:
- Free shipping within 3 business days for mainland Croatia unless otherwise stated.
- Free shipping within 7 business days for islands unless otherwise stated.
REST OF EUROPE:
- Free shipping within 5-7 business days unless otherwise stated.
REST OF THE WORLD:
- €40 shipping fee, delivered within 25 business days unless otherwise stated.
Shipping is handled by a courier service of Hero4Heroes’ choice. It is possible to arrange for a different delivery option if the buyer contacts Hero4Heroes before placing the order by email at info@hero4heroes.com.
The cost of packaging is included in the shipping fee. The cost of delivery is not included in the product price unless stated otherwise (e.g., “free shipping”). Delivery is considered complete once the product is handed over to the courier service. If the product is returned to Hero4Heroes because delivery to the buyer or recipient failed, the buyer will be notified via email. International orders may be subject to import duties, customs fees and local taxes once they arrive in the destination country. These charges are determined by the local customs authority and are the responsibility of the customer. We do not cover or refund any customs duties, taxes or import fees.
Payment Method
The customer may complete payment using one of the following payment methods:
• Internet banking / bank transfer
• General payment slip
• Cash on delivery (available exclusively within Croatia)
• Credit and debit cards (Visa, Mastercard, Maestro, Diners, and other supported cards)
• Installment payments for selected cards (up to 12 installments, subject to card issuer and bank conditions, available in Croatia)
• Apple Pay
• Klarna (available in selected countries and subject to service availability)
• iDEAL (available in the Netherlands)
• Swish (available in Sweden)
• KEKS Pay
• PayPal
Card payments are processed through secure online card authorization and payment systems.
AVAILABILITY OF PAYMENT METHODS
Available payment methods depend on the shipping country, currency, technical availability of specific payment service providers, as well as additional conditions and limitations imposed by such providers. The Seller reserves the right to enable, limit, or remove certain payment methods at any time without prior notice. Only payment methods available for the customer’s location and order will be displayed during the checkout process.
