Terms and conditions

The content of website www.hero4heroes.com is owned by the company Hero4Heroes, Put Brdo 18, 51211 Matulji, Croatia. (hereinafter: Hero4Heroes). By using the website www.hero4heroes.com, the users accept the published General Terms and Conditions. Hero4Heroes and the users, by these General Terms and Conditions, manage obligations to one another when carrying out a purchase in the online shop www.hero4heroes.com. In the part, relating to the protection of personal information, the users accept these conditions,
The general terms and conditions are in accordance with the valid Croatian legislation. Hero4Heroes reserves the right to change the general terms and conditions on the websites www.hero4heroes.com at any given time and without advance notification. All changes of General Terms and Conditions are binding for the user.
1. DISCLAIMER
Hero4Heroes assumes no responsibility for possible consequences of the use of www.hero4heroes.com website and its content. Hero4Heroes reserves the right to change the content of the website at any given time without advance notification and assumes no responsibility for the possible consequences of these changes. Hero4Heroes strives to present information that is as accurate and up to date as possible, however possible mistakes regarding prices, delivery times, product descriptions , etc. on the website www.hero4heroes.com are not excluded and no damage liability or other responsibility is assumed for those, should they occur. The buyer of goods in the online shop www.hero4heroes.com has the right to a return or complaint (read point 8). Photographs of items are symbolic and may not present the actual state (colours, materials, etc.).
2. LIMITED RIGHT OF USE
Visitors may use the content of the website www.hero4heroes.com exclusively for personal and non – commercial purposes. The content is under copyright protection. Any other use, copying, publishing and distribution of online content or its individual parts without the permission of the company Hero4Heroes is forbidden.
3. USER REGISTRATION
The content of the online shop is accessible to anonymous users. Every user is individually responsible for content, entered into the www.hero4heroes.com website.
Customer registration is not mandatory, it is offered as an option during your first purchase.
If you decide for the purchase and to register, the data entered shall be used solely for the purpose of purchasing products and establishing a business contact, and shall not be used for any other purpose or be made available to third parties.
4. PRIVACY AND PERSONAL DATA PROTECTION
Data, entered by the user through the forms on the website www.hero4heroes.com or in any other way (by e – mail, telephone, etc.) is confidential and treated in accordance with the valid Croatian legislation. Hero4Heroes will protect the data and prevent their abuse. Personal data will be used exclusively for the purpose, which the user has consented to. The user, too, is responsible for the protection of personal data, by ensuring the safety of their name and all datas.
The user explicitly permits the submission of gathered basic data to third parties and contractual processors with the purpose of the carrying out of the user’s order.
5. PROCEDURE OF ORDER OR PURCHASE
On the website www.hero4heroes.com it is possible to purchase products, presented in the online store www.hero4heroes.com
An order in the online store www.hero4heroes.com is submitted, when the user receives an automatic electronic message. This electronic message is not a confirmation, that the product is in stock or that shipping is in progress. The order will be confirmed within 2 business days after the submission of the order with a new electronic notification on the confirmation of the order. In the case, that the ordered product is not in stock, or that the order may not be carried out due to other reasons, the user will be notified by e-mail.
Hero4Heroes will treat confirmed orders as irrevocable. In the case of an error, the client may cancel the order with no additional costs in the time before receiving the electronic notification, that the order has been confirmed.
Hero4Heroes may reject the order, if there is a suspicion, that the website www.hero4heroes.com has been abused.
By carrying out the order, the client confirms, that they are familiar with the entire text of these Terms and Conditions and that they were explicitly notified of these Terms and Conditions before submitting the order.
The procedures of payment, delivery and returns of the goods are defined by the terms of purchase on the www.hero4heroes.com web site. Hero4Heroes company and www.hero4heroes.com web shop, Put Brdo 18, 51211 Matulji is the Seller of the goods offered on these web sites, and the Customer is the visitor of the web shop who orders at least one item.
To interpret the contract and these Terms and Conditions, the legislation of the Republic of Croatia is in use, and in the case of a dispute, the authorised court is the court of Rijeka, Croatia.
Products may be ordered twenty-four hours per day, seven days per week.
A product can be ordered by selecting the desired product electronically and placing it into the cart.
The product shall be considered as purchased at the moment of receiving a proof of its payment.
6. METHODS OF PAYMENT IN THE ONLINE SHOP HERO4HEROES
The Customer undertakes to pay on www.hero4heroes.com for the purchased products using the method selected while ordering the products.
The payment terms when purchasing goods from www.hero4heroes.com shop are:
Direct Bank Transfer
When Direct Bank Transfer is selected at the order confirmation as the method of payment, the customer will automatically receive an email confirming the account information from www.hero4heroes.com.
The items will be shipped once the funds are received in Hero4Heroes bank account and the items are available for shipment.
PayPal
Hero4Heroes receive payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.
7. HANDLING AND SHIPPING
Delivery is carried out by the Postal Service of Croatia and its correspondent partners in individual countries. In the list below, it is listed which delivery service delivers the products, purchased in the online shop www.hero4heroes.com, in each group of countries.
Croatia: Free Shipping/7-10 working days
Europe: 16€/10-15 working days
Rest of world: 32€/15-20 working days
8. RETURN OF GOODS AND COMPLAINTS
A buyer has the right to, within 15 days from receiving the goods, notify Hero4Heroes in writing, about withdrawal from the contract, at the e-mail address info@hero4heroes.com or in another legally defined way. Upon return, the goods must be unused, undamaged, unchanged in quantity and in their original packaging. It is mandatory to always add a copy of the original bill to the. The buyer must then return the goods to the company within 30 days after the written notification onto the address: Hero4Heroes Put Brdo 18, 51211 Matulji – with the subscript “Online sale”. The costs of the return are covered by the client.
Hero4Heroes reimburses the full purchase price upon receiving the goods.
Hero4Heroes may be held responsible for material defects of items, purchased in the online shop www.hero4heroes.com. The client sends a complaint notification to the info@hero4heroes.com or in another legally defined way. Hero4Heroes. will, upon five days from receiving the written notification, confirm the receipt of the complaint and notify the buyer, how the procedure of complaint processing will carry on.
9. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers
10. COMPLAINTS AND DISPUTES
Hero4Heroes. respects the applicable consumer protection legislation and endeavours to fulfil its duty of assuring efficient system of complaint management. In case of any issues the customer may contact us through e-mail info@hero4heroes.com. Complaints can be filed electronically via e-mail address info@hero4heroes.com. Complaint handling procedure is confidential.
Hero4Heroes. is aware that the consumer disputes derive mainly from disproportion between economic value of the claim and required time and costs that incur during the dispute settlement which is one of the principal drawbacks why consumers refrain from initiating legal disputes. Hero4Heroes. thus makes any effort to resolve eventual disputes amicably.
Out-of-court settlement of consumer disputes.
In line with legislative provisions Hero4Heroes. does not recognize any out-of-court dispute resolution provider as competent for resolution of consumer disputes which the customer may initiate in line with Out-of-Court Resolution of Consumer Disputes Act.
The aforementioned regulation derives from Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).
We wish you a lot of pleasure and satisfaction with your purchases!
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